The key EQ traits we can, and probably should use daily in leadership

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Firstly, we need to ask – what is this magical thing called EQ? Well, for a start it’s not mysterious or indeed magic, but it’s effect can appear so! Emotional Intelligence (or Quotient) – EQ is the ability to handle ourselves and our relationships well; specifically, to recognise our emotions and those of others and to adapt and regulate our …

Why Leadership Matters – Part 2

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In last month’s edition of Converse, our guest writer Bob Phillips introduced his personal reflections on leadership, including how to understand and make the most of your own strengths, and how to get the best out of your team. For this edition, Part II, he takes a look at the importance of leadership when dealing with wider groups of people; …

Why Leadership Matters – Part 1

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I think I’ve got one of the best jobs in the world. Why? Because every day I learn as much from our customers and their experiences as I hope they learn from our business. It’s therefore with great pleasure that I introduce a guest writer you in this edition of Converse – Bob Philips. Bob is a Senior Strategy & …

A Question of Leadership

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Leadership is clearly a well-known and much discussed topic, yet despite its importance and prevalence, there seems to be a lack of understanding both concerning the role of a leader itself as well as what it takes to make a good and/or successful leader. The below questions are designed to expand your enquiry of leadership and encourage you to re-examine …

Above the Parapet: A Senior Leader’s Place in Change

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These days, all change programmes have a senior sponsor – in theory, the person who provides the upward ‘pull’ to drive change throughout the organisation without getting lost in the weeds of delivering the change themselves. But what does it really mean to be a sponsor and show sponsorship of change, and why are sponsors so important? In writing this …