The Importance of Storytelling

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The Importance of Storytelling “‘Twas the night before Christmas, when all through the house…” “Marley was dead, to begin with. There was no doubt whatever about that.” “Whenever I get gloomy with the state of the world, I think about the arrivals gate at Heathrow Airport.” We all love a good story. A tale that tugs on the heartstrings and …

The Gift of Letting Go

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A friend of my mum’s used to have a ‘one in, one out’ approach to her wardrobe, which meant if she bought anything new, she had to throw something else out.  An impressive piece of discipline that allowed her to constantly be aware of what she had, what she needed, and what no longer made the cut.  Each Christmas, when …

Traditions and Stories

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Traditions and Stories: From business to Bouche de Noel The model we most often use to describe culture in organisations, which nicely demonstrates its complexity (and its resistance to being changed) is Johnson and Scholes’ Cultural Web. It describes the various elements of the organisation that support its central ‘way of being’ (i.e. the culture). As well as the visible …

Why Leadership Matters – Part 2

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In last month’s edition of Converse, our guest writer Bob Phillips introduced his personal reflections on leadership, including how to understand and make the most of your own strengths, and how to get the best out of your team. For this edition, Part II, he takes a look at the importance of leadership when dealing with wider groups of people; …

Why Leadership Matters – Part 1

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I think I’ve got one of the best jobs in the world. Why? Because every day I learn as much from our customers and their experiences as I hope they learn from our business. It’s therefore with great pleasure that I introduce a guest writer you in this edition of Converse – Bob Philips. Bob is a Senior Strategy & …

When Comms Goes Bad: Mistakes not to make when communicating during change

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“The single biggest problem in communication is the illusion that it has taken place.” – George Bernard Shaw Whenever a business embarks on a period of change, it will (hopefully) involve an element of communication. This comms aspect can often play second fiddle to the changes themselves, but as anyone who has recently bought a Toblerone and was horrified to …

An Emoji’s Worth a 1000 Words

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My mistake had been to focus too much on the literal meaning of the word at the cost tone and body language, aspects which are also difficult to translate into text. This limitation in written communication is one of serious note for a society that has seen a rise in instant messaging in contrast to the use of phone calls, …